Two days after Thanksgiving I ran into Target to pick up a couple of things for the birthday cake we were having to celebrate TJ’s thirteenth birthday. While I was walking through the store I noticed the Sex And The City movie and DVD sets on sale for under $9. I’d wanted to see the movie since it was in the theater so I bought it. Or so I thought. I got home and discovered that I’d bought one of the season boxes. On my way to pick up the cake I passed another Target so I took a moment so I could exchange it but they were out of stock. I called the Target I bought the DVD set and they were out of the movie as well. They told me to hang on to my receipt and the ad and I’d be able to exchange the box set for the movie. They suggested I not return it because then I wouldn’t be able to get the sale price. That made sense to me.
I have called both Targets every day since, only to be told the movie was out of stock. Today I was told that one of the stores had gotten a couple in so off I went. I gave the woman behind the exchange counter the box set, my receipt and the ad. I explained why I wanted to exchange and she told me to go get the movie. When I returned she put it all into the register and asked me for another $11. I again explained the situation and she said that the movie I was exchanging had been on sale and the one I wanted wasn’t on sale. I showed her the ad and explained what I’d been told and she started getting loud and raising her voice to me. Another woman behind the counter overheard what was going on and came to my rescue and told the other rep to make it right. I don’t mind the first woman questioning it but I do mind her attitude. I think that woman needs a bit of an attitude adjustment or some customer service training.There was just no need to be loud and rude.
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i find a lot of customer service employees to be like that. i’m glad you got it worked out. wow, $9 for the box sets…wish i’d seen that deal! i need to complete my collection.
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She should never been rude to you. She could have jeopardize her job is her manager is around. Glad that you still get the movie and the right price!
What is the deal with these people? They need training on how to deal with situations. She was clueless.
Oh Mom hates it when the CS people are nasty!! Heck if it wasn’t for us customers, they wouldn’t have a job! e are so glad you got it sorted out!
Your FL furiends,
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That’s really unusual for that to happen in a store like Target, not because they’re great or anything but the CSR’s are in front of so many people. She was really putting her job on the line acting that way.
@ Connie – Everyone at the Target I usually go to is always quite helpful. Her tone was just so unprofessional, and she just wasn’t nice.
Good heavens! You’d think she was the CEO and you were trying to cheat her out of a few measly bucks LOL! Glad you finally got what you were after in the first place. Not a big fan of the show (haven’t seen the movie either), but I hope you enjoy it!
Nothing can explain away this type of rudeness. They are lucky you didn’t just demand a refund and walk out of the store (or throw a fit of your own LOL!). Glad you got what you wanted 🙂
@Janet – That was the thing. I could have had a refund all along but the original customer service rep told me I couldn’t exchange and get the movie for the sale price then.