Two days ago I sent the following email to the coffee company. This problem began over three months ago when I ordered coffee from California Coffee Roasters and never received my order. At the two and a half month mark the ceo responded to my letter from a month before and promised in a voicemail he was resending my order. I never received the coffee and they will not answer my phone call or email, so I sent this email to them two days ago.
At this point it is clear the company is not going to send me the coffee I ordered or return my money. I would really appreciate it if everyone that reads this shares it with others. I don’t want to see other people treated this way and ripped off. Digg what I’m saying? I hope people that don’t even read my blog stumble upon this information so they know too. The email below is the last one I wrote, sent yesterday.
Wednesday 10/03/07
Hello Mr. Bock.
It has been two days since I attempted to contact your business by phone and email.
I suspect I won’t receive any communication back, but welcome the chance to have my hunch proven wrong.
I have obtained advice from my bank on this matter.
They are aware I have made numerous good faith efforts to resolve this with your company directly, and that I have the pile of correspondence reflecting my attempts to contact you directly regarding resolution. I also had the forethought to save your voicemail saying you were reshipping the order.
You have broken your promise and this has gone on long enough.
I work very hard for my income. No customer deserves this sort of treatment.
Your company has proven itself unwilling to communicate with me to bring this to a resolution.
My bank has given me paperwork to complete. When turned in the bank will begin an investigation so I may be credited back for product I never received yet paid for.
They have also advised me to contact the Better Business Bureau in TX and CA, as well as the FTC and DMA.
I will go to the bank tomorrow afternoon at 3pm unless I receive good reason not to before then.
Sincerely,
Valerie
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